Software Update – May 3, 2019
In our efforts to continuously improve our Spa & Salon Management system, we have launched a new set of enhancements. POS IMPROVEMENT 1.) Desktop POS – Printing receipts will now display the total amount to be paid, the actual amount that the client has[…]
How to Be Prepared When Top Service Providers Leave
As a leader of a company, you develop relationships with your team members. They show up to work without fail for 5, 10, or 15+ years without missing a beat. You can count on them. You attended their weddings, went to their baby showers[…]
10 Characteristics of an Ideal Spa/Salon Receptionist
FACT: Front desk/guest services employees are key players in salon/spa growth, productivity, profitability and brand identity. The days of the “receptionist” to greet and check clients out are long gone. In today’s systematized salons/spas, the front desk is as much a command center as it[…]
A Salon/Spa Owner’s Profitability Checklist
FACT: Profitability is a planned outcome. Profit doesn’t happen by chance, working harder or by hope. Many salon/spa owners are not overly fond of numbers, but all owners want and love profit. There’s nothing more stressful than attempting to operate a salon/spa that is perpetually[…]
When You Have to Fire a Salon or Spa Employee
What follows is an all too familiar story of what can happen when you fire an employee. Scenario: I had to let go of my staff after almost a year of poor performance. Despite numerous meetings, classes, encouragement, tracking — even a Performance Improvement Plan[…]
10 Secrets to Managing a Successful Salon & Spa
Building a successful business is what all salon/spa owners strive for. If you’re not in it to win it, why even take the risk? In almost every case, the journey to success is a rollercoaster ride. The good times and wins inspire you to[…]