Blogs

Introduction: The golden rule in the world of spa, salon, and service businesses is to keep consumers satisfied. For long-term success, it’s crucial to create an enjoyable and memorable experience in addition to offering excellent services. In order to increase customer satisfaction and create[…]

  Introduction: Employee success in the spa and salon industry is directly impacted by key factors such as performance. Traditional employee tracking techniques, however, often fail to prepare for the implications of this dynamic business. In recognition of the fact that performance is not[…]

As a leader of a company, you develop relationships with your team members. They show up to work without fail for 5, 10, or 15+ years without missing a beat. You can count on them. You attended their weddings, went to their baby showers[…]

FACT: Front desk/guest services employees are key players in salon/spa growth, productivity, profitability and brand identity. The days of the “receptionist” to greet and check clients out are long gone. In today’s systematized salons/spas, the front desk is as much a command center as it[…]

FACT: Profitability is a planned outcome. Profit doesn’t happen by chance, working harder or by hope. Many salon/spa owners are not overly fond of numbers, but all owners want and love profit. There’s nothing more stressful than attempting to operate a salon/spa that is perpetually[…]

What follows is an all too familiar story of what can happen when you fire an employee. Scenario: I had to let go of my staff after almost a year of poor performance. Despite numerous meetings, classes, encouragement, tracking — even a Performance Improvement Plan[…]