Legal
Terms and Conditions
These terms govern your access to and use of ZenSoft and the zensoft.ph website. Please read them carefully.
1. Agreement to these terms
These Terms and Conditions ("Terms") form an agreement between you and Sytian IT Productions Inc. ("ZenSoft", "we", "us", or "our") and govern your access to and use of the ZenSoft software, mobile applications, and the zensoft.ph website (together, the "Service"). By accessing the website, subscribing to the Service, or using it in any way, you agree to be bound by these Terms. If you do not agree, do not use the Service.
2. Definitions
- "Service" means the ZenSoft cloud-based management software, its mobile applications, and the zensoft.ph website.
- "Subscriber" or "you" means the business or individual that registers for, or uses, the Service.
- "Customer Data" means the data you and your staff enter into or generate through the Service, including client records, sales, inventory, and staff information.
- "Subscription" means the plan you select and the term for which you pay to use the Service.
3. The Service and your subscription
ZenSoft is provided on a subscription basis. The features available to you depend on the plan you select. We grant you a non-exclusive, non-transferable, revocable right to access and use the Service for your internal business operations for the duration of your paid Subscription, subject to these Terms. We may add, change, or remove features to improve the Service.
4. Fees and payment
Access to the Service requires payment of the applicable subscription fees for your selected plan. Fees are presented to you before you subscribe and are billed on a recurring basis according to your plan. Unless required by law, fees are non-refundable. We may revise fees on renewal, and we will give you reasonable notice of any change before it takes effect. Failure to pay fees when due may result in suspension or termination of your access to the Service.
5. Your account and responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate and complete information, to keep it up to date, and to notify us promptly of any unauthorized use of your account. You are responsible for ensuring that your staff and authorized users comply with these Terms.
6. Acceptable use
You agree not to: (a) use the Service for any unlawful purpose or in violation of any applicable law or regulation; (b) attempt to gain unauthorized access to the Service, other accounts, or our systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) copy, modify, reverse-engineer, decompile, or create derivative works of the Service except to the extent permitted by law; or (e) resell, sublicense, or otherwise make the Service available to any third party without our written consent.
7. Intellectual property
The Service, including all software, design, text, graphics, and trademarks, is owned by ZenSoft and Sytian IT Productions Inc. or its licensors and is protected by intellectual property laws. These Terms do not transfer any ownership rights to you. You retain all rights to your Customer Data.
8. Customer Data and privacy
You retain ownership of your Customer Data. You grant us the right to host, process, and transmit your Customer Data solely as necessary to provide, maintain, and support the Service. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms. You are responsible for ensuring you have the necessary rights and consents to collect and process the data you enter into the Service.
9. Service availability and support
We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons beyond our control. Support is provided through the channels described on our website and in accordance with your plan.
10. Third-party services
The Service may integrate with or link to third-party services (for example, payment providers, SMS gateways, or social platforms). We are not responsible for the availability, content, or practices of any third-party service, and your use of them may be subject to their own terms.
11. Disclaimers
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law. You are responsible for maintaining your own records and for verifying any figures the Service produces before relying on them.
12. Limitation of liability
To the maximum extent permitted by law, ZenSoft and Sytian IT Productions Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or in connection with your use of the Service. Our total aggregate liability arising out of or relating to the Service shall not exceed the amount you paid to us for the Service in the twelve (12) months preceding the event giving rise to the claim.
13. Term and termination
These Terms apply for as long as you use the Service. You may cancel your Subscription at any time in accordance with your plan. We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that may cause harm to us or others. Upon termination, your right to use the Service ends. We will make your Customer Data available for export for a reasonable period after termination, after which it may be deleted in accordance with our data-retention practices.
14. Changes to the Service or these Terms
We may update these Terms from time to time by publishing a new version on our website. Changes take effect when posted, and your continued use of the Service after that constitutes acceptance of the revised Terms. We will make reasonable efforts to notify you of material changes.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of the Philippines, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Cainta, Rizal, Philippines.
16. Contact us
If you have any questions about these Terms, contact us at sales@zensoft.ph, by telephone on +63917 109 84 62, or by writing to Lot 1, Block 2, Oakwood Drive, Serra Monte Mansions, Filinvest East, San Isidro, Cainta, Rizal, 1900.